Technical Support Helpdesk Specialist - Tier 1 (Scarborough, ON)

Position: Technical Support Helpdesk Specialist -- Tier 1
Industry: IT
Tenure: Temp-to-Perm
Location: North York, ON
Base Salary: $16/hour
Hours: Rotating Shift (days, evenings, weekends  MUST BE FLEXIBLE)
Number of Positions: 2

Description

 Provide prompt and courteous help desk telephone support for learners, instructors and administrators tracking all client interaction and status in our help desk tracking system.

Qualifications
• University Degree or College Diploma in a related field is preferred
• 2+ years experience with PC's and peripherals, Windows 95 / 98 / 2000 / NT / XP
• 2+ years experience with the Internet and Internet based applications
• Technical knowledge of - Internet Browsers and the various versions of each (Internet Explorer/Firefox/Safari), Clearing cache and cookies, Pop-up Blockers, Security Software (Norton Internet Security, McAfee), Plug-ins - how to install (Adobe Flash, QuickTime, etc...)
• Able to support end users on Learning Management Systems (Blackboard, Angel, FirstClass, SAKAI, Moodle, and more) as well as adhere to protocols set within client profiles
• Seeing as how it's a 24/7 schedule, team members will be required to participate in shift rotation including days, evenings, and weekends
• Post secondary school education in a related field or an equivalent combination of training and experience in Internet related field is an asset
• Willingness to work some Canadian holidays
• Excellent verbal and written communication skills
• Must be self-motivated and able to work in a team environment
• Must be able to multitask in a stressful office environment
• Aptitude for training end-users on software applications
• Macintosh experience is an asset
• Fluency with speaking and writing in Spanish/French is a plus!
Duties
• Provide prompt and courteous help desk telephone support and email support for learners, instructors and administrators
• Become knowledgeable in supported learning management systems as well as client profiles
• To serve our international Client base, the successful candidate will work on some Canadian holidays

If you are interested in this position and feel that you are qualified, please send your resume in Microsoft word format only, to dttshs1129.Arrow@hiredesk.net with the name of the position in the subject line.

• Location: Scarborough, ON
• Compensation: $16/hr
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.