Account Coordinator (Acadie)

Are you interested in online marketing? Want to gain experience in email marketing? We're now hiring Account Coordinators!

Our Team is searching for an enthusiastic and dynamic Account Coordinator. Our Account Coordinators is responsible for all account logistics, day-to-day monitoring, maintenance and overall functioning of client accounts. This includes generating reports & support tickets, assisting clients in setting up new accounts, analyzing and interpreting metrics and trends; and monitoring overall account performance.

Pleasant work environment
Training and Development
Group Insurance Plan paid by the company
15 vacation/sick days per year

OBJECTIVES:
The account coordinator will be required to resolve account problems by being able to promptly, identify, analyze, escalate and communicate issues to the appropriate internal/external resources. The Account Coordinator will work in conjunction with the Account Managers and various Departments to proactively service clients and guarantee their ongoing growth and success.

Responsibilities
• Daily monitoring of mailing deployments, metrics, trends and generating any required reports/notifications
• Proactively identify and address any account issues and communicate to client and Account Manager
• Technical set up of new accounts
• Escalation to Account Manager and/or appropriate internal resource of any relevant issues
• Maintains ongoing communications with clients for the completion/implementation of any required tasks
• Follow defined or communicated client management processes, protocols and procedures
• Compile status reports on all projects being managed when requested
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team

Required skills and experience
• College degree or relevant experience
• Bachelor degree an asset
• 1-2 years of customer service experience an asset
• Meticulously detailed oriented
• Ability to stay focused and concentrated on repetitive work
• Excellent ability to synthesize and summarize large amounts of information
• Strong sense of urgency on mission critical issues and ability to prioritize tasks
• Excellent self-management and time-management skills as well as a strong team player
• Highly adaptable and capable of handling change on a regular basis
• Strong analytical/problem solving skills
• Ability to work with little supervision as well as in a team setting
• Excellent verbal and written communication skills in English (French, Spanish or any other language an asset)
• Basic to intermediate understanding of the email industry a definite asset
• Strong computer skills and Internet technology (DNS, SMTP, and HTML Coding an asset)
• Proficient in Word, Excel, Power Point and Outlook
• Comfortable working in a technical environment

Only qualified applicants will be contacted.

• Location: Acadie
• Compensation: $35,000 - $40,000
• Telecommuting is ok.
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.